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Privacy & Cookies Policy

Version [1.1]: Version Date [25 Nov 2015]  

About us  

This privacy policy applies to the websites ("Sites") operated by Ideal Standard International NV and its affiliates ("Ideal Standard", "we", "our" and "us") and to the processing of personal information by Ideal Standard as contemplated in this privacy policy. Any reference to "you" or "your" means you, the user.  

Ideal Standard respects your privacy and is committed to protecting the personal information you share with us. This statement describes how we collect and use your personal information that we may collect about you through the Sites and from our communications with you. The Sites are hosted on various servers within the European Economic Area. The relevant data controller can be identified through the ‘Contact’ link on each website.  

Data Protection Laws  

We are conscious of our legal responsibilities as a “data controller” and we support the principles of data protection reflected in the 1995 EU Directive on Data Protection and applicable national implementing legislation. We shall endeavour to ensure that the personal information we obtain and use will always be held, used, transferred and otherwise processed in accordance with our legal obligations.  

Other websites

There may be links from the Sites to other websites. This privacy policy only applies to the Sites and not to any other websites including any websites linked from any of the Sites. Accessing those third party websites or sources requires you to leave the Sites. We do not control those third party websites or any of the content they contain and you expressly acknowledge and agree that we are in no way responsible or liable for any of those third party websites, including, without limitation, the content, policies, failures, promotions, products, services or actions of those websites and/or any damages, losses, failures or problems caused by, related to or arising from those websites. We encourage you to review all policies, rules, terms and regulations, including the privacy policies, of each website that you visit.

How we obtain personal information about you  

We may as a result of your interaction with our Sites and our communications with you hold and process personal information obtained about you.  The types of personal information we collect may include:     

  • your name   
  • your phone number   
  • your email address   
  • your address   
  • your profession

How we collect and use non-personal information

Please note that when anyone visits any of the Sites, we automatically collect certain non-personal information such as the type of computer operating system (e.g., Windows or Mac OS) and browser (e.g., Safari, Netscape, Internet Explorer) being used, and the domain name of the internet service provider. We sometimes use the non-personal information that we collect to improve the design and content of the Sites and to enable us to personalise your experience.

For which purposes we collect your personal information

The personal information that you provide will be available to Ideal Standard, our affiliated companies and trusted third party service providers and contractors for the following purposes:   

  • to process enquiries received via the Sites   
  • to register you for and send you newsletters   
  • to conduct market research and business development (with your prior consent)   
  • to provide you with information about products and promotions that may be of interest to you from ourselves (with your prior consent)   
  • in connection with surveys related to our products and the Sites (with your prior consent)   
  • any other purpose indicated at the time you voluntarily provide your personal information (with your prior consent, if applicable)


We may from time to time use your personal information to send you automated email messages or marketing materials regarding our services and the services of third party suppliers, in each case with your prior consent.  

You may opt out of receiving such marketing email messages at any time, free of charge, by replying to the message with "unsubscribe" in the subject line, or by following the instructions in any marketing communication.  

Disclosure of your personal information  

We may disclose your personal information to companies and individuals who perform business functions and services on our behalf. Such functions may include hosting the Sites, analysing data and providing other support services. All such parties will be required to keep your personal data secure and only process it in accordance with our written instructions.  

We may also disclose your personal information if, in our opinion, disclosure is required by law.  

We may transfer and process any personal information you provide to us to countries outside the European Economic Area whose laws may not afford the same level of protection to your personal information. We will therefore ensure that all adequate safeguards are in place and that all applicable laws and regulations are complied with in connection with such transfer.    

Cookies and tracking software

What is in a cookie?

A cookie is a simple text file that is stored on your computer or mobile device by a website's server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preferences or what's in your shopping basket

How do we use cookies?

We use "cookies" and other types of tracking software in order to personalise your visit to our Sites and enhance your experience by gaining a better understanding of your particular interests and customising our pages for you.

We may use the information provided by cookies to analyse trends, administer the Sites, or for research and marketing purposes to help us better serve you. No information which personally identifies you will be collected through the cookies.

Our Sites require the use of cookies in order to work at their best. If you do not wish these cookies to be used then please note that you may not experience our Sites working to their best effect.

What cookies do we use and what for?


The Identity cookie is used to allow you to sign in to Idealspec website. If you ticked 'Remember Me on this computer' this cookie will remain on your computer for up to 24 hours. Until that time, you'll remain signed in to the Idealspec website. If you didn't tick 'Remember Me', this cookie will be removed when you close your browser session.

Google Analytics   

From time to time some ISI online services, including mobile apps, use Google Analytics. This is a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate use of those services and compile a report for us.

Opt-out of Google Analytics cookies.


This site uses the DoubleClick cookie. The cookie is currently used for Demographic and Interest reporting within Google Analytics and although we do ted via this cookie is only used within Google Analytics and cannot be matched with any personally identifiable information

Opt-out of DoubleClick cookies.


These independent measurement and research companies, based in the US, gather data regarding the visitors to ISI sites on our behalf using cookies, log file data and code embedded in our sites. ISI uses this information to help improve the services it provides to its users. To opt-out of receiving these cookies from these companies, click the links below:

Opt-out of Nielsen/NetRatings cookies.

How can I stop my machine receiving cookies?

You can set your browser to notify you before you receive a cookie so you have the chance to accept it and you can also set your browser to turn off all cookies. The website (run by the Interactive Marketing Bureau) contains step-by-step guidance on how cookies can be switched off by users.

The accuracy of your information  

While we endeavour to ensure that the information we hold about you is accurate and kept up to date, we shall assume that in the absence of evidence to the contrary, the information you provide us with is accurate. Should you inform us of inaccuracies in the information which we hold in relation to you or, if we discover that such information is inaccurate, it shall be promptly rectified by us. We do not intentionally retain any information about you which is out of date or which is no longer required.  

Personal Data Security and Confidentiality  

We maintain adequate technical and organisational security measures to protect your personal information from loss, misuse, and unauthorised access, disclosure, alteration, or destruction.  

Access and Correction Rights  

You can request access to, and have the opportunity to update and amend your personal information, and you can exercise any other rights you enjoy under applicable data protection laws, including, for example, objection to and blocking of the processing of your personal information, by contacting us at For security reasons, we reserve the right to take steps to authenticate your identity before providing access to your personal information. Subject to applicable law, we may charge you a small fee to access your data.  

Retention of data  

We will keep your personal information for as long as necessary for the purposes for which it was collected, to provide you with services and to conduct our legitimate business interests or where otherwise required by law.  

Changes to the Policy  

We reserve the right to modify, add or remove sections of this privacy policy at any time in order to take into account changes in applicable law, Ideal Standard’s practices and procedures and requirements imposed by data protection authorities and any changes will be notified to you using the email address you have given us or by an announcement on the webpage available at the "privacy policy" link on the Sites. Your continued use of the Sites, following the posting of changes to this Privacy Policy, will mean you accept these changes. This does not affect the scope of your consent regarding our rights to process and use your personal data.  

Privacy Queries  

If you have any questions regarding this policy, or you wish to update your details or remove your personal data from our records, please inform us using the ‘Contact Us’ facility on our Site.  

Thank you for visiting the Ideal Standard Sites.